Dear Zylker Community,

We hope this message finds you well. Our Customer Service team is reaching out to inform you about an ongoing service outage affecting a small number of customers in the Southern California area.

Issue Overview:

Our network security service is currently experiencing technical difficulties, resulting in a disruption of services for some customers in Southern California.

Impact:

A limited number of customers may be facing interruptions in their security services, including monitoring and remote access functionalities.

Current Status:

Our dedicated technical team is actively working on resolving the issue. We understand the importance of your security services and are committed to restoring them to full functionality as quickly as possible.

Estimated Resolution Time:

We anticipate that the service will be fully restored within the next hour. We appreciate your patience and understanding as we diligently address this matter.

Next Steps:

During this period, you may experience intermittent service disruptions. We recommend refraining from making changes to your system settings until the issue is completely resolved.

We sincerely apologize for any inconvenience this outage may have caused and appreciate your understanding. Our team is committed to delivering high-quality service, and we are working diligently to minimize the impact on our valued customers.

Thank you for your patience and cooperation.

Best regards,

Zylker Security Support Team